The 3d Matterport model is only hosted for 6 months (180 days) upon the date of accomplishment. We will send you an email reminder 7-15 days prior to the expiration date, and check if you’d like to renew the 3d model for an extra 6 months (180 days). The cost for renewal is $29 for each 6 month period. Clients can reply to the email reminder to confirm, or contact the customer service team at 647.309.6288 directly to renew (Monday-Sunday, except public holidays, 9AM-6PM).
*If we don’t receive any confirmation to the email reminder, the 3D model will be permanently deleted. Renewing the model is only available prior to its expiration date.