• Back to Home Page

Houssmax Support Center

  • Back to Home Page

1. How to use Virtual Tour

  • What is Virtual Tour?
  • Why choose Houssmax virtual tour?
  • What are Branding and Non-branding Tours?
  • Where should I use my virtual tour links?
  • How to add the virtual tour to my MLS listing?
  • How to find my virtual tour links?
  • How to find my photo download link?
  • How to choose Aspect Ratio for photos on MLS?
  • How to check the traffic report of virtual tours?
  • How to download video?
  • How to upload photos or video to Instagram ?
  • Virtual Tour troubleshooting.

2. Virtual Tour Editing & Customization

  • How to extend virtual tour display?
  • Can I edit my virtual tour?
  • How to update Property Information?
  • How to arrange the photos?
  • Can I change Background Music?
  • How to add agent information to my tour?
  • How to create an E-flyer?
  • What else can I do to customize my tour?
  • Can I disable a virtual tour?

3. Photo and Video Services

  • Can I add my own photos to the virtual tour?
  • Why we need professional photographs?
  • How to book service appointment?
  • How many photos do I need?
  • What is motion video?
  • What is the turnaround?
  • What should I do before on-site service?
  • How to download motion video file?
  • How to save video to mobile device?

4. 3D Matterport

  • How long will the 3D tour host?
  • Can I download the 3D Matterport tour?
  • Why does a second 3D model fee occur?
  • Can I have the 3D Matterport model transferred to my own account?
  • What’s the difference between Matterport Schematic Floor Plan & Regular Floor Plan?

5. Floor Plan Services

  • Is basement included in service charge?
  • Difference between floor plan & room size measurement
  • How should a floor plan look like?
  • What if I have a blueprint but need a clear version?
  • What’s the floor plan service turnaround?
  • Is the measured data accurate?
  • Can I have a floor plan layout without dimension data?

6. Aerial Photos & Videos

  • What is Drone Photo/Videography?

7. Printing & Delivery

  • What printing products do you offer?
  • What is the printing service turnaround?
  • Do you deliver the printed matters?
  • Do you charge Design Fee?

8. Billing & Payment

  • How to make a payment?
  • How to get my payment receipt?
  • What is your service area?

9. Your Houssmax Account

  • How to get a Houssmax Account?
  • How to login to my account?
  • What can I do under my account?
© Copyright 2015. Houssmax Realty Marketing Ltd. All Rights Reserved.